Privacy Policy

Introduction

Change Ahead CIC is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for housing, engage with our services, or interact with us in any other way.

Information We Collect

We may collect personal information when you:

• Contact us by email, phone or through our website
• Submit an enquiry or housing application
• Express interest in partnering, commissioning services, funding projects or volunteering
• Engage with our programmes, services or activities

The information we collect may include:

• Full name
• Organisation name (where applicable)
• Email address
• Telephone number
• Address information
• Housing-related information
• Benefit and income information
• Information provided within enquiries, applications or correspondence

We only collect information that is relevant and necessary for the purpose it was provided.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Process housing applications and referrals
• Communicate about our services, programmes and opportunities
• Assess eligibility for housing-related services
• Manage relationships with local authorities, landlords, housing providers, corporate partners and other stakeholders
• Improve our services and operations
• Meet legal, regulatory and safeguarding obligations

We will not use your information for marketing purposes without your consent.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

Personal data is:

• Stored securely
• Accessible only to authorised individuals
• Protected using appropriate security measures
• Retained only for as long as necessary to fulfil its purpose or meet legal requirements

Sharing Your Information

We do not sell, rent or trade personal information.

We may share information where necessary:

• To process housing applications or referrals
• To facilitate housing-related services
• With landlords, housing providers or partner organisations where appropriate and relevant
• With local authorities where required to deliver services
• Where disclosure is required by law, regulation or safeguarding obligations

Any sharing of personal information is carried out responsibly and securely.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes and enforce agreements. When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where appropriate
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below. We will respond to your request in line with our legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: